We offer free support whether it technical or
business support we will make every attempt to resolve all your
problems. Contact us when you have questions about email, directories,
or pretty much any technical question possible. One of the reasons
ComputingHost stands out is that we will provide you advise on how to
build your E-commerce business. ComputingHost is very experienced
dealing with the challenges of start-ups and we believe that our advise
can become an invaluable resource for your business. You may use us for
costing advice, accounting info, dispute resolution, etc. If you wish to
contact us regarding a support issue, please use the following Contact
addresses.
We have listed our channels below, by number,
to display the level that support channel provides ( 1 being self serve
and 4 being the most reliable ) .
When
an issue arises, please follow the sequence of channels to locate a
solution or notify us of the issue.
SUPPORT TIMINGS
SALES : 3:00 to
11:00 GMT (Mon-Sat)
SUPPORT : 24 x 7 x 365
1. KNOWLEDGE
BASE (Self Serve)
Please search your query here to see if any help
regarding the issue you want is already present.
ComputingHost Knowledge Base
2. USER FORUMS :
The Forums are hosted within
our Partner site (Trap17.com) under a category so that you enjoy a
better company of a large friendly community and your questions are
answered as quickly as possible. A community of thousands of
Webmasters from around the web and other members of Xisto (ComputingHost).
ComputingHost.com Forums
-
Pre-Sales Question (Direct Link)
-
Technical Support (Direct Link)
3.
SUPPORT HELPDESK / EMAIL SUPPORT
(HIGHLY RECOMMENDED)
We have an integrated
Support System for all our Xisto Sites to provide Rapid Service.
http://www.xistosupport.com/
The Following Support Emails
pipe into our Helpdesk System directly. So you can create Support
Tickets by mailing to the following address.
 SALES |
sales |
 |
|
SUPPORT |
support |
|
|
|
|
|
|
VPS (Support Helpdesk) |
|
VPS |
vpsdesk |
|
4.
LIVE SUPPORT CHAT
BEFORE REQUESTING LIVE-SUPPORT, WE STRONGLY
REQUEST YOU TO FIRST SEND A SUPPORT TICKET (Step 4) WITH AS MUCH DETAIL
ABOUT YOUR ISSUE (AND YOUR ACCOUNT) AS POSSIBLE FOR FAST RESOLUTION OF
YOUR QUERY.
EVEN FOR URGENT ISSUES, CREATING SUPPORT
TICKET and THEN CONTACTING LIVE-SUPPORT ALWAYS HELPS.
NETWORK STATUS
Network Status
- COMPLAINTS -
If you don't make mistakes, you're not
working on hard enough problems. And that's a big mistake.
~F. Wikzek
While one person hesitates because he feels
inferior, the other is busy making mistakes and becoming superior.
~Henry C. Link
An expert is a man who has made all the
mistakes which can be made in a very narrow field.
~Niels Bohr
Making mistakes simply means you are learning
faster.
~Weston H. Agor
If a mistake is not a stepping stone, it is a
mistake.
~Eli Siegel
We believe in learning from our mistakes
and moving ahead faster and faster than giving reasons or hiding them.
This is how the attitude of Xisto has been since its inception and we
haven't changed since 2004.
We're committed to providing you with the best
service we can. But sometimes things can go wrong and we don't live up
to our promises. If this happens to you, we want to know. That way, we
can put matters right for you and make sure it doesn't happen to another
customer in the future. We'll do our best to resolve your complaint
quickly and with minimum fuss.
A complaint is when you want to tell us that you are not satisfied with
our standard of service or with any action or lack of action by us. You
should make a complaint when:
-
You think our service is not up to standard.
-
Failure to fulfill tasks before deadline.
-
You have not been treated politely.
-
You think we have not followed the correct
procedures.
-
A service you have asked for has not been
provided and we have not given you a reasonable explanation.
-
You are otherwise unhappy with us.
All Complaints are accepted as TICKETS so that we
can acknowledge your Complaints and update you accordingly about the
status of your Complaint.
Click here to Post a Complaint at our Ticket System.
